Terms and Conditions

Simply Baked by Victoria, LLC Terms and Conditions
When placing an order with Simply Baked by Victoria, LLC (hereinafter “Me,” “My,” “I,” “We,” “Us,” “Our,” “Simply Baked by Victoria, LLC”), you (hereinafter “You,” “Your,” “Customer,” “Client”) agree to the following Terms & Conditions:

1. Accepting our terms and conditions and payment establishes a legally binding agreement between you and Simply Baked by Victoria, LLC.

2. Our Guarantee Simply Baked by Victoria, LLC will provide your order as specified in the invoice or contract. We appreciate your business and are honored that you have chosen our bakery for all your bakery needs. We guarantee that the flavors, size, and general design elements will be met as your invoice outlines. I do not claim to be a great cookie/cake decorator, but I will do my best. I DO claim that we have a dedicated gluten-free kitchen and that your baked goods will be yummy! However, if you are unsatisfied with our product(s), please let us know when you receive your order.

3. Orders ​
3a. General Orders Must be secured with a payment. Preferably a minimum of two week’s notice is required. Sometimes our bakery can accommodate an order with shorter notice, so please get in touch with us to discuss your needs. A convenience fee may apply if we accept your short notice. 

3b. Weddings Must be secured with payment at least three months before the required collection or delivery date. Sometimes our bakery can accommodate an order with shorter notice, so please get in touch with us to discuss your needs. A convenience fee will apply if we accept your short-notice wedding order.

4. Payments & Deposits
The deposit is due when the order is placed and represents your acceptance of all order details. Simply Baked by Victoria, LLC will only treat your order as confirmed once your deposit has been received. Simply Baked by Victoria, LLC will only hold your collection or delivery date if the deposit is received within three days of the invoice date. After this time, your date is not guaranteed and will be available to other customers.

All orders require a minimum of a $50 deposit. If your order total is less, then full payment is due to secure your order.
All orders over $50 require a $50 deposit or 50% of the total if over $100.
If deposit is paid, the remaining balance is due one week prior to your collection date.
Orders placed within fourteen days of the collection date are an exception and must be paid in full at the time of ordering.
All wedding orders require a booking fee of 50% is required to secure your order. Short notice orders placed within one month of the wedding date are an exception and must be paid in full at the time of ordering. Wedding orders totaling less than $200 require full payment at the time of ordering.

4a. Payment in full is still subject to the cancellation and refund policy. ​

4b. Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If Simply Baked by Victoria, LLC needs to cancel your order, we will refund any deposits paid. Reasons Simply Baked by Victoria, LLC may need to cancel include but are not limited to death, injury, illness (due to health and safety regulations), severe medical conditions, or an accident of myself or any immediate family member.

4c. Preferred Methods of Payment Online via Square or Venmo

4d. Final Balance Payments -General orders– final payment is required seven days before the collection/delivery date. -Wedding orders – final payment is required four weeks before collection or delivery.

4e. Non-Payments Simply Baked by Victoria, LLC will only complete an order if paid for in full. If the invoice is not paid in full before the due date, you forfeit your order, and absolutely no refund, future credit, or date change will be permitted under any circumstances.

4f. Simply Baked by Victoria, LLC does not accept responsibility for any loss, howsoever caused for non-payment. Therefore, if the total amount of an order is not received by the payment due date, we will mark the order as canceled. The cancellation policy, therefore, applies in all cases. If you attempt to make payment after the due date, Simply Baked by Victoria, LLC reserves the right to refuse your payment; accordingly, you will forfeit your deposit. In addition, if Simply Baked by Victoria, LLC chooses to resume work on the order, you may be charged a late fee of 25% of the total cost of the order (excluding taxes). Payment is due at the time of confirmation.

5. Collection (Pick up)
Collection dates and times are scheduled at the time of ordering. Collection is at my home, in NE Wichita.

5a. Please be on time to collect your order. You have a 15-minute window to pick up your order. Late fees may apply if you arrive late and must be paid to collect your order.

5b. If you cannot make your scheduled collection time, please call or message to reschedule. If you do not contact to reschedule your collection time and are late, a late fee will be applicable.

5c. Upon visual inspection of your order and/or its departure from the premises, you or your designee approve of the order, waiving any rights to a refund based on the product’s style, design, or visual appearance(s). A signature may be required at collection, confirming that you have received your order in good condition and as specified. Simply Baked by Victoria, LLC will not accept liability for any damage sustained to any product(s) once it has been collected and signed for.

6. No Call, No Show Orders Any order that is not picked up at the agreed-upon time without an attempt to reschedule is forfeited, and absolutely no refund, future credit, or date change will be permitted under any circumstances. Order(s) may be donated to charity or resold at the discretion of Simply Baked by Victoria, LLC.

6a. Because of the nature of our business and our quality and freshness assurance, we will dispose of any items that have not been picked up or delivered within 48 hours after the specified collection time has passed.

7. Delivery
Delivery should be arranged at the time the reservation is placed or as soon as possible afterward. The delivery charge covers our time and fuel costs. The cost of delivery is based on mileage and time. We deliver up to 100 miles from our location.

7a. It is your responsibility to ensure that you have provided the correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should we have to wait to gain entry, you will be billed for the time at a rate of $50 per hour. If no one is available to receive the order at the agreed delivery time, your order will be returned to our bakery, and we will contact you to arrange an alternative delivery time; for which a charge will be assessed. Simply Baked by Victoria, LLC accepts no responsibility for any loss or consequential loss incurred by the customer as a result.

7b. Simply Baked by Victoria, LLC is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, inclement weather, illness, death, labor troubles, delay of supplies, disputes, strikes, or any other circumstance beyond the bakery and owner’s control.

7c. In the case of an unavoidable situation, such as a car accident or poor road conditions during delivery, Simply Baked by Victoria, LLC cannot be held liable for more than the cost of the order.

8. Set up
This service includes unboxing and placing the desserts on their respective displays, touch-ups, floral placement, and final designs. Please ensure any display pieces you provide are on the cake table before our arrival. We do not offer full table design, draping, and lighting. This is best left to your coordinator prior to our arrival. Additional fees will apply.

9. Date Changes & Cancellations
If, for any reason, you need to revise your occasion date, our bakery will try our best to accommodate these changes at no additional cost, provided sufficient notice and the new occasion date is available. Our bakery will do our best to accommodate your order, but we CANNOT GUARANTEE the availability. The deposit will not be refunded if our bakery is fully booked for your new occasion date. Please bear this in mind when ordering; any monies paid are NON-REFUNDABLE and NON-TRANSFERABLE.

10. Artistry
When you agree to our terms and conditions and pay for your order, you agree that any items ordered will be reproduced as Simply Baked by Victoria’s interpretation of the item and will not be a replica. Simply Baked by Victoria, LLC reserves the right to exercise artistic licensure to guarantee the structural, visual, and creative integrity of a cake or dessert structure. Desserts are a work of art; therefore, we will not copy the work produced elsewhere due to copyright or trademark laws. The finished product(s) will be as similar as possible. We will make every attempt to provide the design as requested, including matching colors. Any trademarked material will not be reproduced- this includes characters, logos, etc.

11. Allergies
I do my absolute best to ensure all customer allergens are avoided. My kitchen is dedicated gluten-free, including the oven and microwave to avoid possible cross contamination. Please be aware that while your order may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may have been used. We cannot guarantee that your product(s) will be free from all nut traces, however, I do my absolute best. Products may come in contact with soy, dairy, nuts, natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color, and other allergens not listed. It is your responsibility to inform your guests of this allergy information. Allergens will also be labeled on the box. Simply Baked by Victoria, LLC will not be held liable for any allergic reaction resulting from the consumption of any products.

12. Color Matching
Simply Baked by Victoria, LLC will do its best to match any color requests for icings. I do not use artificial food dye, unless specifically requested by the customer. I aim for a perfect match, but this is not always possible, especially with natural food coloring. Please keep in mind that we are working with a food product and edible colors. Light vastly affects colors, and we cannot guarantee exact color matches or color stability. Cakes should be displayed out of direct sunlight to keep colors from fading. Please be advised that dark colors sometimes taste slightly bitter or stain.

13. Design Alterations
Your order is important to us, so please take the time to check the details of your order carefully. You are responsible for contacting us about any changes required to your original order. Any changes made to your original design after the order has been secured with a deposit are subject to a design change fee and a difference in the quoted price. Simply Baked by Victoria, LLC will try to accommodate any changes where possible. However, we cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required. You will not be refunded for supplies that may no longer be needed but have already been purchased. Please note that our bakery cannot make any changes within seven days of the delivery/collection/shipping date.

14. Cake Decorations
You assume full responsibility for removing non-edible cake décor from your cake before cutting or serving. This includes but is not limited to name tags, cake toppers or any items standing on the cake, rhinestone decorations, ribbons, sugar flowers, etc. While some of these items may be made from edible materials, they may not be intended for consumption. Items such as wires, skewers, dowels, or other items are used for strength and flexibility to achieve the desired appearance of the decoration. We strongly advise against eating décor. Be mindful of placing décor items from cakes in reach of or near children and other guests.

15. Fresh Flowers
Simply Baked by Victoria, LLC is not responsible for supplying any fresh flowers. If you intend to use fresh flowers on the cake, you must obtain flowers from an outside reputable florist. Fresh flowers are not food products and may contain pesticides, insects, dirt, or other contaminants. Please note that some flowers are not suitable for use on cakes. It is your responsibility to determine flower safety and safe food practice.

15a. Simply Baked by Victoria, LLC will carefully arrange them on the cake for an additional fee. You assume all liability and responsibility for the condition of the cake altered by anyone other than Simply Baked by Victoria, LLC.

16. Serving sizes
Serving size estimations are not guaranteed to be exact. Specialty cakes, carved cakes, and methods of slicing may affect the total serving number. Simply Baked by Victoria, LLC is not responsible for the shortage of any items caused by anyone NOT employed by Simply Baked by Victoria, LLC.

17. Weather
Heat and humidity can adversely affect our product(s). In warmer months, it is advised that our product(s) be kept in an air-conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes). It is strongly suggested that the product(s) being collected by the customer are transported in an air-conditioned vehicle. Simply Baked by Victoria, LLC is in no way responsible for any damage that may occur due to weather conditions.

18. Exemption
Where damage does occur to the irrefutable fault of Simply Baked by Victoria, LLC, a partial or full refund may be given. This will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by us to provide you with sound structural support, Simply Baked by Victoria, LLC accepts no liability for any damage that may occur once products are in the customer’s possession.

19. Photographs
Simply Baked by Victoria, LLC reserves the right to use all photographs of the products for advertising purposes without compensation to you. ​

20. Liability
Simply Baked by Victoria, LLC is not responsible for bodily injury or consequential damage which may result from services. ​

By placing an order with Simply Baked by Victoria, LLC, you agree to these Terms and Conditions in their entirety.